PRIVACY AND SECURITY POLICY
Our company may collect personal data for various purposes. Below, it is explained how and in what manner personal data is collected, and how these data are protected.
Members' personal information, such as name, surname, company information, phone number, address, or email addresses, is collected by our store through the filling out of various forms and surveys on the Membership or our Store.
Our company may send campaign information, information about new products, and promotional offers to customers and members at certain times. Members can make choices about receiving such information during registration, change these preferences in the account information section after logging in, or notify through the link in the informative message received.
Personal information submitted by members to our store through online processes or email confirmation will not be disclosed to third parties beyond the purposes and scope defined by the "Membership Agreement."
To identify system-related issues and quickly resolve potential problems or disputes related to the provided service, our company records and uses members' IP addresses. IP addresses can also be used to identify users in a general sense and collect comprehensive demographic information.
Our company may use the requested information for direct marketing purposes, beyond the purposes and scope defined by the "Membership Agreement," either by itself or in collaboration with other parties. The information requested by our company or provided by users or related to transactions made through our store may be used for various statistical evaluations, database creation, and market research without revealing the identity of our members.
Our company is committed to keeping confidential information strictly private and confidential, considering it as an obligation to keep it as a secret. Necessary measures are taken, and due diligence is exercised to prevent the disclosure, unauthorized use, or entry into the public domain of confidential information in whole or in part.
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CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our online stores. Credit card information is not stored in our system in any way.
During the transaction process, there are two things to pay attention to in order to understand that you are on a secure site. One is a key or lock icon at the bottom of your browser. This indicates that you are on a secure webpage, and all your information is encrypted and protected. This information is only used in accordance with the instructions given during the sales transaction. The information related to the credit card used during shopping is encrypted and sent to the relevant bank for verification using the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed or saved by us, the possibility of third parties obtaining this information under any circumstances is prevented.
The reliability of payment/invoice/delivery address information for orders placed online with a credit card is audited by our company against Credit Card Fraud. Therefore, for first-time customers who place an order from our online stores, the accuracy of financial and address/phone information must be confirmed for their orders to proceed to the supply and delivery stage. If necessary, the credit card holder is contacted or the relevant bank is contacted to verify this information.
You can access all the information you provided when registering as a member, and only you can access and change this information. For this purpose, the membership procedures are carried out within a 128-bit SSL security area. This system is an internationally unbreakable encryption standard.
We recommend paying attention to the presence of the company's full address and telephone number on internet shopping sites. If you are going to shop, note all phone/address information of the store where you bought the product before making the purchase. If you are unsure, call and confirm before shopping. All information about our company and the location of the company is specified on all our online shopping sites.
DISTANCE SALES AGREEMENT
ARTICLE 1 - SUBJECT OF THE AGREEMENT AND THE PARTIES
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This contract, the Consumer with detailed information below, www.studio-lunar.co operated by the Seller; (hereinafter referred to as the WEBSITE) determines the rights, laws and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale of products and services made through the website and the delivery of the products to the delivery address. .
The consumer is informed about the basic characteristics of the goods or services subject to sale, sales price, payment method, delivery conditions and all preliminary information about the goods or services subject to sale, and the right of "withdrawal", confirms these preliminary information electronically, and then confirms the goods or services. accepts and declares that it has ordered the services in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of studio-lunar.co are integral parts of this contract.
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SELLER INFORMATION
Title: Studio Lunar - Melike Mirza Pezukoglu
Address: Merkezefendi Mah. Mevlana Cad. Tercuman Sitesi A 10 Blok No:116 Ic kapi no:50 Zeytinburnu/Istanbul
CONSUMER INFORMATION
Name Surname / Title :
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ARTICLE 2 - DATE OF THE AGREEMENT
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2.1. This contract has been agreed by the parties on the date of completion of the Consumer's order on the WEBSITE and a copy of the contract has been sent to the CONSUMER e-mail address.
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ARTICLE 3 - CONTRACTING PRODUCT
3.1. Details of the products ordered by the consumer, cash sales amounts including taxes and quantity information are given below. All of the products listed in the table below are hereinafter defined as “Products”.
ARTICLE 4 - DELIVERY OF PRODUCTS
4.1. The product is delivered to the delivery address specified by the Consumer on the WEBSITE, or to the person/organization at the address indicated, within 30 days at the latest, in a packaged and intact condition with its invoice.
In cases where the fulfillment of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with the Consumer data keeper, within three days from the date of learning of this situation, and all payments collected, including delivery costs, if any, are made at the latest (14) ten days after the notification date. returns within four days. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
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4.2. If the product is to be delivered to a person/organization other than the Consumer, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
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4.3. The consumer is responsible for checking the Product as soon as he receives it, and when he sees a problem in the Product arising from the cargo, not accepting the Product and keeping a report to the Cargo company official. Otherwise, the Seller will not accept responsibility.
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ARTICLE 5 - METHOD OF PAYMENT
5.1. The Consumer shall confirm the relevant interest rates and the information regarding the default interest separately from the bank, since the forward sales are made only with credit cards belonging to the Banks, and that the provisions regarding interest and default interest shall be applied within the scope of the credit card agreement between the Bank and the Consumer, in accordance with the provisions of the legislation in force. accepts, declares and undertakes. Term / installment payment facilities provided by credit card, installment card issuing institutions such as banks and financial institutions are a loan and/or installment payment opportunity provided directly by the mentioned institution; Product sales realized within this framework and for which the Seller has fully collected the price, are not considered as installment sales for the parties of this Agreement, but are cash sales. The legal rights of the Seller in cases deemed to be sales in installments by law (including the right to terminate the contract in case any of the installments are not paid and/or demand the payment of the remaining debt together with the default interest) are available and reserved. In case of consumer's default, a monthly default interest of 5% is applied.
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ARTICLE 6 - GENERAL PROVISIONS
6.1. The consumer accepts that he has read and learned the basic characteristics, sales price and payment method of the products displayed on the WEBSITE, as well as the preliminary information about the delivery, and has given the necessary confirmation for the sale in the electronic environment.
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6.2. Consumer; By confirming this contract electronically, he has confirmed that he has obtained the correct and complete information about the address to be given by the Seller to the Consumer, the basic features of the ordered products, the price of the products including taxes, payment and delivery information and the right of withdrawal before the conclusion of the distance contracts.
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6.3. The seller is responsible for the delivery of the contracted product in good condition, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
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6.4. The Seller may supply the Consumer with a different product of equal quality and price before the contractual performance obligation expires.
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6.5. If the Seller fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it shall notify the consumer of this situation before the contractual performance obligation expires and may supply the Consumer with a different product of equal quality and price.
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6.6. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the Seller electronically and the price must be paid in the form of payment preferred by the Consumer. If for any reason the price of the product is not paid or canceled in the bank records, the Seller is deemed to be relieved of its obligation to deliver the product.
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6.7. If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card is processed does not pay the Product price to the Seller, the Product shall be returned to the Seller by the Consumer within 3 days at the latest, at the Consumer's expense. All other contractual-legal rights of the Seller, including the follow-up of the Product price receivable, are reserved separately and in any case.
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6.8. In cases where the performance of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with a permanent data store within three days from the date of learning of this situation, and all payments collected, including the delivery costs, if any, are made at the latest (14) ten days after the notification date. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
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ARTICLE 7- PRODUCT DELIVERY PROCESSES
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7.1. The product is delivered to the delivery address specified by the Consumer on the WEBSITE, or to the person/organization at the address indicated, within 30 days at the latest, in a packaged and intact condition with its invoice.
In cases where the fulfillment of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with the Consumer data keeper, within three days from the date of learning of this situation, and all payments collected, including delivery costs, if any, are made at the latest (14) ten days after the notification date. returns within four days. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
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7.2. If the product is to be delivered to a person/organization other than the consumer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.
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7.3. The consumer is responsible for checking the product as soon as he receives it, and when he sees a problem with the product caused by the cargo, not accepting the product and keeping a report to the cargo company representative. Otherwise, the seller will not accept responsibility.
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8- RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts;
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8.1. Consumer; has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods, without giving any reason and without paying any penal clause, in distance contracts for the sale of goods. However, the Consumer may use the right of withdrawal within the period from the establishment of this Agreement to the delivery of the goods. It is sufficient that the notification regarding the exercise of the right of withdrawal is addressed to the seller or provider in writing or with a permanent data storage device within this period. In order for our customers to exercise their right of withdrawal, they must fill in the return form sent to them with the product and deliver the product to the CARGO company with the return form. In determining the period of the right of withdrawal;
a) In the case of goods that are subject to a single order and delivered separately, the day on which the Consumer or the third party determined by the Consumer receives the final goods,
b) In the case of goods consisting of more than one piece, the day when the Consumer or the third party determined by the Consumer receives the last piece,
c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods is taken as a basis.
8.2. Exceptions for consumer's right of withdrawal;
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a) Goods prepared in line with the consumer's wishes or personal needs,
b) Delivery of goods that are perishable or whose expiration date may exceed,
c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; to the delivery of those whose return is not suitable in terms of health and hygiene,
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) If the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods, the books, digital content and computer consumables offered in the material environment,
f) Delivery of periodicals such as newspapers and magazines, other than those provided under the subscription agreement,
g) Evaluation of leisure time for accommodation, transportation of goods, car rental, food and beverage supply and entertainment or rest, which must be done on a certain date or period,
h) Services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer,
i) Before the expiry of the right of withdrawal, the services started with the approval of the Consumer, and
j) It does not apply to contracts regarding goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the Seller or the supplier.
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8.6. As stated in clause a of paragraph 1 of Article 15 of the Regulation on Distance Contracts, Consumers do not have the right of withdrawal for products specially prepared for the person.
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8.7. Therefore due to handmade and personalized character of our products, please be informed that they are not eligible for an exchange or return. Only if the product has any kind of defect, you are required to inform the courier at the time of the delivery and inform us via e-mail within 7 days. Buyer is responsible for shipping cost of return. To be eligible for a return & refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return via e-mail will not be accepted.
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8.7. Orders with the status of "Delivered for Cargo" cannot be canceled during the cargo delivery phase.
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8.8. For orders with the status of "Shipped to Cargo", our Customers are required to return the cargo to the cargo company without opening the box of the product.
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The company to which the withdrawal notification will be made;
Title: Studio Lunar - Melike Mirza Pezukoglu
Address: Merkezefendi Mah. Mevlana Cad. Tercuman Sitesi A 10 Blok No:116 Ic kapi no:50 Zeytinburnu/ Istanbul
Phone:
Email: info@studio-lunar.co
ARTICLE 9- EVIDENCE AGREEMENT AND AUTHORIZED COURT
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9.1. Seller records (including records in magnetic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation; Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade, and in cases exceeding the Consumer Courts and Enforcement Offices in the place of residence of the consumer and the seller.
9.2. The consumer declares, accepts and undertakes that he has read all the conditions and explanations written in this Agreement and the order form that form an integral part of it, that he has received, reviewed and fully accepted the sales conditions and all other preliminary information.
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